Soldier and Family Assistance Center

Hours of Operation

After 5 p.m., call WTB Staff Duty: +1 (910)907-5219

Monday 8 a.m. - 5 p.m.
Tuesday 8 a.m. - 5 p.m.
Wednesday 8 a.m. - 5 p.m.
Thursday 8 a.m. - 5 p.m.
Friday 8 a.m. - 5 p.m.
Saturday Closed
Sunday Closed
Federal Holidays Closed
Second Wed. of each month Closed 8 a.m.-12 p.m. for staff meeting


WTB Complex on Normandy Dr. (Between Reilly Rd. & All American Expy.)
Bldg. 4-2133
Google Map

+1 (910)432-7322

Military DSN Tel:

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Soldier and Family Assistance Center Overview

The Soldier and Family Assistance Center (SFAC) is a one-stop location built to equip and aid Wounded, Ill, and Injured Soldiers who are assigned or attached to Warrior Transition Units. SFAC services help these Soldiers make life-changing decisions as they transition back to duty or on to civilian life. We strive to deliver tailored, compassionate, and coordinated transitional services designed to promote self-reliance, wellness, and healing during their medical recuperation and transition. The facilities provide a warm, relaxed environment where Soldiers and their Families can gather to foster physical, spiritual, and mental healing.


The SFAC coordinates and refers services like:

  • Information and Referral assistance: Provides reception services and general orientation.
  • Military Personnel Services: Help coordinate military records and information, as well as identification cards and records management, where available.
  • Entitlement and Benefits services: Help with education plans, benefits review, Family member education support, and other career-enhancing information.
  • Soldier for Life: A Transition Assistance Program that supports mandatory Transition requirements and services.
  • Financial Counseling: Provides credit management, budget development, consumer information and awareness, financial counseling and assistance. It also provides emergency financial assistance in the form of loans or grants, and monetary assistance for undergraduate education for dependent children.
  • Substance Abuse information and referral for Family members.
  • Coordination of Legal and Pastoral Services.
  • Help to find lodging resources for Family members.
  • Child Care Referral provides registration services for all Child, Youth, and School Services programs including Sports and Family Child Care (FCC) homes.
  • Coordination with Army Reserve, National Guard, and State and Local Agencies.

If you’d like more information or need help, contact an SFAC Representative.

Wounded, Ill, and Injured Soldiers and their Families expect and deserve the very best care and leadership from America’s Army.


ACS Programs
Local SFAC Services
  • Information & Referral  +1 (910)643-6653
    Provides reception and orientation services and information on Fort Bragg, Fayetteville and surrounding communities.
  • Outreach Coordinator +1 (910)643-6674 
    Coordinates with installation activities and community services for the benefit of WTB Soldiers & Families.
  • Child Youth and School Services (CYSS) +1 (910)643-6661
    Provides information on CYS programs to Soldiers and Families of the WTB and assists with childcare placement.
  • Financial Counselor  +1 (910)643-6668
    Available to help develop a personal budget and spending plan, and provides education on personal financial self-sufficiency. When appropriate, will assist with an Army Emergency Relief loan.
  • Chaplain +1 (910)396-3394
    Provides religious support; ensuring the right to free exercise of religion by providing spiritual, moral and ethical leadership.
  • Education +1 (910)643-6672
    Provides education counseling to assist WTB Soldiers with educational goals.
  • Soldier For Life +1 (910)643-6667 or +1 (910)643-6669
    Provides training and counseling services regarding transition into the civilian sector.
  • Army Wounded Warrior (AW2) Program  +1 (910)643-6659
    Helping wounded Soldiers remain in the Army by educating them on their employment options and assisting them in the application process, future career plans and employment opportunities beyond an Army career.
  • Military Benefits +1 (910)643-6664 or +1 (910)643-6665
    Assists with updating records and casualty documents. Forwards documents to the official military personnel file (OMPF) and processes personnel actions. Provides CAC and dependent ID cards for those in a Warrior Transition Battalion. Please bring 2 acceptable forms of ID; one must be a photo ID. See "Useful Documents and Resources" to view the complete list of acceptable documents.
  • DA Form 1602   +1 (910)643-6664 or +1 (910)643-6665
    The Fort Bragg Soldier and Family Assistance Center (SFAC) issues Department of the Army (DA) Form 1602s, Civilian Identification Cards. The SFAC human resources specialists will issue DA Form 1602 to individuals affiliated with the care of Soldiers that are assigned or attached to the Warrior Transition Battalion (WTB.) Individuals with Invitational Travel Orders (ITOs) and Non-Medical Attendant (NMA) orders will be eligible for DA Form 1602. If necessary an Agent Letter will also be issued, the Agent Letter will allow the individual to shop on behalf of the Soldier at the commissaries and exchanges on post (to include the installation shoppettes) as long as the individual presents the Agent Letter and Soldier’s military ID upon entering the establishment. Also, DA Form 1602 will only be issued for the timeframe specified on the ITO or NMA order. If more than one person is authorized travel on the ITO, only one person will be issued a DA Form 1602 and an Agent Letter. Individuals not on orders must get a recommendation for the WT Soldiers Nurse Case Manager or WTB Command in order to be issued the DA Form 1602 and Agent Letter.
  • Social Services Assistance Coordinator  +1 (910)643-6650
    Interviews Warrior Transition (WT) Soldiers and their Family members using a broad range of diverse and complex techniques and methods in a variety of settings and environment. Provides information on a wide range of adult living problems, refers and conducts follow up services to Family members and significant others who care for their WT Soldier.


This Website is not intended to solicit contributions, but to provide the American public with information on methods by which citizens, organizations, and corporations can contribute cash or goods and services to benefit Soldiers and their Families.

If you would like to contribute to the Fort Bragg, Soldier and Family Assistance Center (SFAC), visit Webtrac and  click “Make a Donation” and choose “Fort Bragg” under installation. Under category, select “Soldier and Family Assistance Center”.

Useful Documents and Resources